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Ms. Irene Kwan has over 20 years of experience in healthcare and wellness. She began her career as an entrepreneur, successfully founding and managing a beauty and wellness business in Malaysia and Singapore. In 2016, she transitioned to healthcare technology as Business Development Director of a healthcare IT software company. By 2018, she was appointed Chief Operating Officer of a regional IT project management firm, overseeing healthcare-related initiatives across Southeast Asia.
In 2019, Ms. Irene Kwan joined TMC Fertility as Chief Executive Officer of TMC Fertility, Thomson TCM, and TMC Care Pharmacy in Malaysia. Under her leadership, the organization achieved revenue growth, enhanced profitability, and drove operational transformation. Her commitment to innovation and a patient-first approach positioned the organization as a trusted industry leader.
Most recently, Irene served as Head of Clinics and Executive Director at GenPrime, where she:
* Established Malaysian operations, including office and medical warehouse setup, securing business licenses, and achieving MDA and GDPMD certifications.
* Managed fertility clinics across two Asian markets, overseeing operations, finance, and patient satisfaction. Led the strategic groundwork for new centre openings in Indonesia and the Philippines.
* Expanded the Malaysian medical team by 150% within six months, resulting in a 35% increase in patient intake and a 49% rise in revenue.
* Developed a streamlined patient lead management system, improving consultation conversion rates by 40%.
Ms. Irene Kwan holds a Bachelor’s degree in Pharmacy from Liverpool John Moores University, United Kingdom. She is widely recognized for her strategic insight, regulatory expertise, and adaptive leadership in complex, fast-evolving environments.
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